Another area that I am looking forward to seeing come to fruition is our improved delivery service - as it truly has our customers needs at the very centre of it. (You can read the full details in our news story here
.) This streamlined service will provide our customers with a more efficient delivery experience. They will now be given a two-hour delivery slot on the day of delivery, live tracking and electronic proof of delivery – saving them time and reducing admin. The enhanced service will also enable improvements in our internal processes, as well as equipping our drivers with new devices that will help them to make deliveries more efficiently.
By upgrading our operations in this way, we will be able to offer a safer and more reliable service to our customers. But for me, the new service is about much more than just improved technology – it’s a way of building trust and helping us work together more effectively. Crucially, it’s a tool for enabling better customer communication and that is the absolute foundation of good service.
I’m particularly excited to now be working as the Managing Director here at Keyline Civils Specialist and continuing to build upon the strong foundations that are already in place. Keyline is a specialist business with a fantastic workforce driving it and I’m looking forward to embracing the opportunities that lie ahead of us to grow and develop the business - while supporting our colleagues to continue to focus on building effective relationships and offering a truly excellent service to our customers. As it is only by placing the customer at the centre of all that we do, that we will maintain our position as the UK’s most trusted civils supplier.
If you have any comments or suggestions on how we can improve our customer service, we want to hear them. Please contact us by emailing us at firstname.lastname@example.org
This article was first published by Dean Pinner on LinkedIn on 11.01.2021